FAQ

Check out our Frequently Asked Questions. Don't see your question here? Send us a message from our Contact Us tab and we'll get back to you with an answer!

FAQ Accordion Section

What payment methods do you accept? +

We accept all major credit cards and PayPal check out.

Are my credit card details safe? +

Yes! We aim to provide a safe, secure and efficient shopping experience for all our customers. Our secure server is digitally encrypted to ensure your details are safe and protected.

Do you accept international orders? +

We currently only sell and ship in the USA.

When will I receive my order? +

All orders are processed and dispatched within 24-48 hours after we receive them (unless there is a backorder or holiday). Shipping usually takes 5-10 days.

I have sensitive skin; will your products be ok for me to use? +

Absolutely! Our products are completely free of chemicals, and irritants making them perfect for sensitive skin. You can also reach out to us directly from our contact us tab and we will help you in deciding on products best suited to your needs.

Are your products cruelty free and eco-friendly? +

Yes! We manufacture by methods which do not involve cruelty to animals or the environment. We also package our products in either glass or recycled plastic.

Are all your products handmade? +

Yes! All our products are handmade in California using 100% natural ingredients.

Why should I choose and shop Haus D'Lunae? +

We spent endless amount of time researching natural organic ingredients that are not only good for you and your skin but your overall wellbeing. Our products are high quality, made in small batches with you in mind.